Returns & Exchanges
60 Day Returns + Resizing
Take your time to get to know your Couple ring. If for any reason you aren’t satisfied, simply return it within 60 days for a resize, exchange or full refund. We’ll even cover the return 2-day shipping, to make things as simple as possible. When it comes to a life-long purchase like this one, everything should feel just right.
Free returns are available to all U.S. and Canada customers, limited to two per customer. Engraved rings cannot be returned.
Return + Exchange Process
To return or exchange your purchase:
- Call us at 1-888-929-2099 (US Toll-free) or 1-647-952-6144 (Canada)
- Within 2 business days, we will email you packing instructions and a pre-paid, fully-insured Fedex label.
- Take your Couple ring and label to the nearest FedEx location. They will have the necessary packaging materials for you.
- All refunds will be processed within 14 days and refunded to the original payment method.
All returned items must be undamaged and unchanged, in “new and unused condition.” We cannot accept any jewelry for return that shows signs of wear or alteration.
Improperly Packaged Items
Packages shipped beyond the 60-day return window or sent without a return authentication number will not be eligible for refund or exchange.